What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is [FCA number]. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Northend Motor Company is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.northendmotorcompany.com or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Northend Motor Company is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 07763912765
  • Post: Northend Motor Company, 1 Fairmuir Street, Dundee, Angus, DD3 8HT
  • Email: [email protected]

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: [email protected]

What our customers say about us

Our Reviews

Jim was great, loved the car's i purchased straight away, no heavy sale's just friendly service. My car came with new mot, service and 2 new tyres, I highly recommend them, better than any big companies way better.
— Jacqueline Laidlaw
Recently purchased a car from Northend Garage , must say firstly .. very friendly staff with great customer service , Very helpful too and I’m happy with my purchase and would deff recommend
— Nici Whyte
Excellent all round. We found a renault trafic van in Northend Motors and went down for a test drive. The seatbelt wasn't working, so Jim said he would fix it. The tow bar electrics were unattached and that was very quickly fixed also. I wouldn't hesitate to recommend them to anyone looking for a vehicle. They went above and beyond for us. We're very happy with the van and the service received from Northend Motors. Thank you.
— Kay Dorrian
I was needing a smaller car and saw a couple at Northend Motors that met the criteria I was looking for. I was left to wander around at my leisure, with no pushy sales, but the staff were available and helpful when I had a question. I bought a fiesta at a very reasonable price and it was ready for collection before the expected date with a brand new MOT. A very positive experience at Northend Motors. Highly recommended
— Lisa Symons
Approachable, with great customer service. I hate buying cars, but Northend Motor Company made me feel confident in buying from them.
— Nada Wilson
Highly recommend north end motors , recently purchased a van was struggling to get finance due to company being new but the staff got it sorted quickly and efficiently with a brilliant rate ! Will be returning for future car and van purchases !
— Darcy Roden
Bought my first car here with Jim, after seeing they had a Fiat 500 which was the kind I had my eye on at a great price with low mileage! The process to buy was made really easy. A real honest garage with a stand up manager in Jim, who would talk about his daughter having the same car previous,so I knew I was in good hands for my purchase! The wee car left with me clean and serviced with a fresh MOT and 2wks since really enjoying the car. 😁 Thank you
— Niamh Loughran
Just bought a Ford from this company. Fantastic car. Jim gave amazing service and had the car ready for me to drive away within a few days. Car cleaned and m.o.t in place for the year. Would recommend 😁
— Siobhan Brown
Great service, really happy with my mokka. Jim was a great salesman thanks bob and Don. 1
— Donna Brock
Just bought a vauxhall mokka from here and I can honestly say it was the best experience I’ve had from buying a car. Jimmy was great and gave me honest advice when I asked him, not a pushy salesman and didn’t try to take advantage of the fact I was a young girl. Would highly recommend to anyone!
— Ellie De-Gernier

Working with

GoShorty

Short-term vehicle insurance made simple.

Need short term insurance? Cover from 1 hour to 28 days, arranged in minutes.

Get A Quote Now
Call Us Email WhatsApp